Return & Refund Policy

Last updated: August 16, 2026

In short: we accept returns and issue refunds only when your product arrives damaged or when you receive the wrong item. We do not offer returns or refunds for any other reason.

When you can return an item

You are eligible for a return, replacement, or refund only in these two cases:

  • Damaged product — the item arrived broken, defective, or damaged in transit.
  • Wrong product — you received an item different from what you ordered (wrong product, wrong size, or wrong variant compared to your order confirmation).

When returns are not accepted

We do not accept returns or provide refunds in any other situation, including:

  • Change of mind after purchase.
  • Ordering the wrong size, color, or model by mistake.
  • Items that have been used, washed, worn, or altered after delivery.
  • Minor variations in color or appearance from product photos due to screen or lighting differences.
  • Damage caused by misuse, mishandling, or normal wear and tear after delivery.

How to request a return

  • Contact us within 7 days of receiving your order through our contact page or at support@veizohub.com.
  • Include your order number and clear photos (or an unboxing video, if available) showing the damage or the wrong item, along with the original packaging.
  • Keep the item unused and in its original packaging with all tags and accessories until your claim is resolved.

Requests made more than 7 days after delivery, or without supporting photos or video, cannot be accepted.

What happens next

  • Our team reviews your request within 2–3 business days and confirms whether it qualifies.
  • If approved, we will arrange the return of the item. For valid claims, VeizoHub covers the return shipping cost — you will not pay anything to send the item back.
  • Once we receive and inspect the returned item, we will send you a free replacement of the correct or undamaged product. If a replacement is not available, we will issue a full refund instead.

Refunds

  • Approved refunds are issued to your original payment method within 5–10 business days after we receive the returned item.
  • For cash-on-delivery orders, refunds are sent by bank transfer to the account details you provide.
  • Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

Questions

If you are unsure whether your situation qualifies for a return, contact us before shipping anything back — items returned without an approved request cannot be processed.